All kinds of Wonderful: 5 minutes with Deputy General Manager, Wonder Satiya

“I joined Majeka House in 2015 and it was my best move yet. I rose from Duty Manager to Deputy General Manager, responsible for the operations of the hotel. It has been a fantastic journey, one which I am still thoroughly enjoying.”

Our guests this summer can look forward to...  being pampered in a 5-star environment. Thanks to the good rains we have just had, we have re-opened our baths and have added Melee Bath Salts to our bathrooms for some extra indulgence.

My favourite thing about working at Majeka House is… the ongoing, involved support from the owners; who are so guest-orientated. The understanding and agreement we all have when it comes to making sure our guests get the best possible experience at our hotel is one that moves me.

My funniest moment with a guest was… when I was giving an orientation to these lovely four American guests who were traveling as family. One of them asked for the bathroom and I suggested they could fill up the swimming pool rather than wasting water. I told them we did not mind the colour during this drought period….That was so much funny to them and they wrote to me when they returned to America. 

I define good service as… going beyond our guests’ expectations. It means showing all our guests how important they are to us. It really means anticipating what our guests may want or need and suggest to them before they even ask. Good service calls for our friendliest, happiest and most positive mood whenever we deal with our guests.

No one knows this about me, but… I am very hilarious and professional at the same time. I attempt to speak and break any language without fear or hesitation and for this reason I speak almost all South African languages including 3 international, which are Portuguese, German and French.